Responsible Gambling

Responsible Gambling at Grizzly Quest Casino

Playing Smart in the Great White North

At Grizzly Quest Casino, we believe that gaming should be exactly what it's meant to be — fun, exciting, and entirely on your terms. Whether you're spinning the reels on a hockey-themed slot, joining a live dealer blackjack table, or chasing that next big win, we want every moment you spend with us to feel like a choice you're proud of.

We also know that for some players, what starts as entertainment can quietly become something more complicated. That's not a weakness — it's a reality that touches many Canadians, in every province, from St. John's to Victoria. If you ever feel like gambling is taking more than it's giving, we're here to help you take back control. No judgment. No pressure. Just genuine support.

This page outlines every tool, resource, and option available to you. Please read it, bookmark it, and know that our team is always just a message away.

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Recognising the Signs

Problem gambling doesn't always look the way people expect. It rarely announces itself. More often, it creeps in gradually — a few extra sessions here, a larger deposit there. Being honest with yourself takes courage, and we want to make that easier.

Ask yourself these questions honestly:

• Are you spending more time or money gambling than you originally intended?
• Do you find yourself chasing losses, believing the next session will "fix" things?
• Have you lied to family or friends about how much you gamble, or how much you've spent?
• Are you using gambling to escape stress, anxiety, or difficult emotions?
• Has gambling affected your work, your relationships, or your finances in ways that worry you?
• Do you feel irritable or restless when you try to cut back or stop?
• Have you borrowed money — or considered it — to fund your gambling?

If you answered yes to even one of these, it's worth pausing and considering your next step. You don't need to be in crisis to ask for help. In fact, the earlier you reach out, the easier it is to find your footing again.

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Your Responsible Gambling Toolkit

We've built a full suite of tools directly into your Grizzly Quest Casino account. These are yours to use, any time, without needing to explain yourself to anyone. Think of them as your personal safety net — always there, always ready.

Deposit Limits

One of the most effective ways to stay in control is to decide in advance how much you're comfortable spending. With our deposit limit feature, you can set a maximum amount you're able to deposit over a chosen time period:

• Daily deposit limit — caps what you can add to your account in a 24-hour.
• Weekly deposit limit — controls your spending across a full seven-day.
• Monthly deposit limit — gives you a bigger-picture cap for the calendar.

Limits take effect immediately when you lower them. If you choose to increase a limit, a mandatory cooling-off period applies before the change goes live — this gives you time to reconsider without pressure.

To set or adjust your deposit limits, visit the Responsible Gambling section of your account dashboard.

Session Time Limits

It's easy to lose track of time when you're deep in a gaming session. Our session time limit tool lets you decide in advance how long each play session should last. Once your chosen time is up, you'll receive a clear notification and be logged out automatically. You set the clock — we respect it.

Reality Checks

Sometimes all you need is a gentle reminder of where you are and how long you've been playing. Our reality check feature sends you a periodic pop-up during active sessions, showing you exactly how long you've been logged in and how your balance has moved. It's a small nudge that can make a big difference.

Loss Limits

In addition to deposit controls, you can set a loss limit — a ceiling on how much you're willing to lose within a given period. Once you reach that threshold, you won't be able to continue playing until the period resets. This tool is particularly useful for players who want to enjoy the excitement of gaming without risking more than they're comfortable with.

Cooling-Off Periods

If you feel like you need a step back — not a permanent break, but a pause — our cooling-off tool is designed exactly for that. You can temporarily suspend your account for a short, defined period:

• 24.
• 3 days.
• 7 days.
• 30 days.

During a cooling-off period, you cannot deposit, place bets, or access any gaming features. It's a built-in breathing room, no questions asked. When the period ends, your account simply returns to normal.

Self-Exclusion

For players who feel they need a longer or more serious break, self-exclusion is the right tool. This is a firm commitment — not a pause, but a full stop for a meaningful period of time.

At Grizzly Quest Casino, you can self-exclude for:

• 6.
• 1 year.
• 2.
• 5.
• Permanently (this option is irreversible).

Once self-exclusion is activated, your account will be closed immediately. You will not receive any promotional emails, bonus offers, or marketing communications for the duration of your exclusion. If you attempt to open a new account during this period, we will close it.

We take self-exclusion seriously. It is a commitment we honour completely, and we encourage you to use it without hesitation if you feel you need it.

To activate self-exclusion, go to the Responsible Gambling section of your account, or contact our support team directly via live chat or email — available around the clock.

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Protecting Your Finances

Gambling should never put your essential needs at risk. Here are a few practical principles we encourage every player to keep in mind:

• Only gamble with money you can afford to lose. Your rent, groceries, utilities, and savings are never gambling funds.
• Never chase losses. A losing streak does not guarantee a winning one. Chasing is one of the most common ways recreational gambling becomes harmful.
• Keep gambling and borrowing separate. Credit cards, lines of credit, loans, and borrowed money should never be used to fund gambling — including through payment methods like Interac e-Transfer, iDebit, or Visa.
• Set a budget before you play, and stick to it. Decide on your number before you log in — not after you've already started.
• Treat it as entertainment, not income. The house edge means that over time, gambling is a cost of entertainment — like a night out or a hockey game. Enjoy it as such.

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Support for Family and Friends

Problem gambling doesn't only affect the person playing. Partners, parents, children, and close friends often carry the weight too — quietly, and sometimes without knowing what they're dealing with.

If someone you love seems to be struggling with gambling, it can be difficult to know how to approach them. Try to lead with care rather than confrontation. Listen without judgment. Avoid ultimatums in the heat of the moment. And remember: you deserve support too, not just the person you're worried about.

The helplines listed below offer support not just for those experiencing problem gambling, but also for their families and loved ones.

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Canadian Helplines and Support Resources

Help is available across Canada, and it's free, confidential, and staffed by people who genuinely understand what you're going through.

If you're in Ontario, the iGaming Ontario (AGCO) regulatory framework also provides province-level self-exclusion options that work across all licensed Ontario platforms. We encourage Ontario players to explore these in addition to the tools available on our site.

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Our Commitment to You

Responsible gambling isn't a box we tick — it's a value we hold. We are committed to:

• Never targeting vulnerable players with promotions or.
• Honouring all self-exclusion and limit requests promptly and without.
• Training our support team to recognise and respond to signs of gambling harm with empathy and care.
• Providing tools that put you in control, not us.
• Complying with applicable regulatory standards, including those set by iGaming Ontario (AGCO) for players in.

We also follow opt-in bonus rules for Ontario players — meaning bonuses are never automatically applied to your account without your explicit consent.

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Talking to Us

If you're not sure where to start, start with us. Our support team is available 24 hours a day, seven days a week, and every member is trained to handle responsible gambling conversations with care and discretion.

Reach us by:

• Live Chat — available directly on the site.
• Email — through the Contact page in your account.

You will never be judged, dismissed, or made to feel like a burden. Asking for help is one of the bravest things a person can do — and we're proud to be part of your support system when you need it.

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A Final Word

Gambling is one of Canada's most popular forms of entertainment — from watching the Leafs and placing a friendly wager, to spinning the reels for the sheer thrill of it. Most players enjoy it safely, within their means, and on their own terms.

But if something ever starts to feel off — trust that instinct. Use the tools. Call the helpline. Talk to someone you trust. And know that Grizzly Quest Casino stands firmly behind you, every step of the way.

Play for fun. Know your limits. And never hesitate to ask for help.