Privacy Policy

Grizzly Quest Casino – grizzlyquestcasino-canada.com.

Effective Date: May 21, 2026.

Last Updated: May 21, 2026.

1. Introduction and Scope

Welcome to Grizzly Quest Casino. We are committed to protecting the privacy and personal information of every player who visits, registers with, or transacts on our platform. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have over your personal data.

This Policy applies to all users of grizzlyquestcasino-canada.com, including visitors who browse without registering, registered account holders, and individuals who contact our support team. By accessing or using our platform, you acknowledge that you have read, understood, and agree to the practices described herein.

Grizzly Quest Casino serves Canadian players across all provinces and territories. Where applicable — particularly for players in Ontario — we operate in compliance with the standards set by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO). Players in British Columbia and Alberta are additionally subject to the policies of the BCLC and AGLC respectively. Regardless of your province, this Policy governs how your data is handled on our platform.

2. Applicable Law and Legal Framework

The collection, use, and disclosure of your personal information is governed by the following legislation:

Personal Information Protection and Electronic Documents Act (PIPEDA) — the primary federal privacy law applicable to commercial activity in Canada, including online gaming platforms.
Alberta's Personal Information Protection Act (PIPA) — applies to players located in Alberta.
British Columbia's Personal Information Protection Act (PIPA BC) — applies to players located in British Columbia.
Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25 / Bill 64) — Quebec's comprehensive data privacy law, substantially updated and in force, with requirements around consent, transparency, and data minimisation that we fully honour.
iGaming Ontario (iGO) Operational Standards — for Ontario-registered players, additional regulatory requirements around responsible data use, opt-in consent for bonuses and marketing, and KYC apply.

Where players from outside Canada access our platform, we also take reasonable steps to align with international best practices, including principles analogous to those found in the General Data Protection Regulation (GDPR), particularly around data minimisation, purpose limitation, and individual rights.

All applicable legal obligations take precedence over any conflicting provision in this Policy.

3. Information We Collect

We collect personal information in several ways: directly from you when you register or interact with our platform, automatically through technical means, and occasionally from third parties for verification purposes.

3.1 Information You Provide Directly

Registration data: Full legal name, date of birth, home address, province of residence, email address, phone number, and username.
Identity verification documents: Government-issued photo identification (e.g, passport, driver's licence), proof of address, and where required by anti-money laundering (AML) obligations, additional documentation.
Payment information: Details associated with your chosen payment method, which may include Interac e-Transfer account details, Interac Online credentials, iDebit or InstaDebit account references, Visa or Mastercard card data, or cryptocurrency wallet addresses. We do not store full card numbers on our servers; payment processing is handled by certified third-party processors.
Communication records: Messages, emails, or live chat transcripts when you contact our support team.
Self-exclusion and responsible gambling preferences: Any limits, cooling-off periods, or self-exclusion requests you submit.

3.2 Information Collected Automatically

Technical data: IP address, browser type and version, operating system, device identifiers, time zone, and language settings.
Usage data: Pages visited, games accessed, session duration, clicks, wagers placed, and login timestamps.
Cookies and tracking technologies: We use cookies, web beacons, and similar technologies as described in Section 9 of this Policy.

3.3 Information from Third Parties

Identity and fraud verification providers: We may receive verification data from third-party KYC (Know Your Customer) services.
Payment processors: Transaction confirmation, chargeback alerts, and fraud flags.
Regulatory bodies: Where legally required, we may receive or disclose information to provincial regulators such as the AGCO, BCLC, or AGLC.

4. How We Use Your Information

We process your personal information only for clearly defined, lawful purposes. These include:

Account creation and management: To register your account, verify your identity, and maintain your player profile.
Payment processing: To facilitate deposits and withdrawals in CAD (Canadian dollars) through methods including Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, and supported cryptocurrency options.
Legal and regulatory compliance: To meet our obligations under PIPEDA, provincial privacy laws, AML regulations, and the requirements of applicable gaming regulators. This includes age verification (players must be 19+ in most provinces, 18+ in Alberta and Quebec) and responsible gambling checks.
Fraud prevention and security: To detect, prevent, and investigate fraudulent activity, money laundering, and other illegal behaviour.
Customer support: To respond to your inquiries, resolve disputes, and improve your experience.
Responsible gambling: To monitor play patterns, enforce deposit limits, and facilitate self-exclusion in cooperation with programs such as iGamblingOntario.ca and to provide referrals to the Problem Gambling Helpline (1-888-230-3506) or ConnexOntario (1-866-531-2600) where appropriate.
Marketing and promotions: With your consent, to send you information about bonuses, free spins, match offers, and promotions. Ontario players will receive bonuses only on an explicit opt-in basis, in line with iGO requirements — bonuses are never automatically applied to Ontario accounts.
Platform improvement: To analyse usage patterns, conduct internal research, and improve game offerings and site performance.
Legal claims: To establish, exercise, or defend legal claims where necessary.

We do not sell your personal information to third parties for their own marketing purposes.

5. Legal Basis for Processing

Under PIPEDA and applicable provincial legislation, we rely on the following legal grounds:

Consent: For marketing communications and optional data uses. You may withdraw consent at any time.
Contractual necessity: For processing required to fulfil our obligations to you as a registered player, including payment processing and account management.
Legal obligation: For AML, KYC, age verification, and regulatory reporting requirements.
Legitimate interests: For fraud prevention, platform security, and responsible gambling monitoring, where these interests are not overridden by your rights.

6. Sharing and Disclosure of Your Information

We treat your data with the strictest confidentiality. We disclose personal information only in the following circumstances:

Service providers: Trusted third parties who perform services on our behalf, including payment processors, identity verification services, IT infrastructure providers, and customer support platforms. These parties are contractually bound to use your data only as instructed by us and to maintain appropriate security standards.
Regulatory and law enforcement authorities: Where required by law, court order, or at the request of provincial regulators such as the AGCO, BCLC, or AGLC.
AML and fraud prevention agencies: We may share data with financial intelligence units or fraud-prevention networks where we are legally required or permitted to do so.
Corporate transactions: In the event of a merger, acquisition, or restructuring, your personal information may be transferred to a successor entity, subject to equivalent privacy protections.
With your consent: For any disclosure not described above, we will seek your explicit consent beforehand.

We do not share your personal information with unrelated third parties for advertising or data-brokering purposes.

7. International Data Transfers

Our primary operations and data storage are conducted with Canadian data handling standards in mind. However, some of our third-party service providers may process data outside Canada. Where such transfers occur, we ensure appropriate safeguards are in place — including contractual clauses requiring the receiving party to maintain protections equivalent to Canadian law — to protect your information throughout its lifecycle.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, plus any additional period required by law. Specifically:

Data Category	Retention Period
Account and identity records	5 years from account closure
Financial transaction records	7 years (AML compliance)
Responsible gambling records	5 years from last interaction
Marketing consent records	3 years from last consent event
Technical logs and cookies	Up to 13 months

When data is no longer required, we securely delete or anonymise it in accordance with applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our platform effectively and improve your experience.

Strictly necessary cookies: Required for the platform to function (e.g, session management, login state).
Performance cookies: Help us understand how users interact with our site (e.g, pages visited, error messages).
Functional cookies: Remember your preferences, such as language (English or French) and display settings.
Marketing cookies: Used to deliver relevant promotions. These are only activated with your consent.

You can manage cookie preferences through our cookie consent tool, available when you first visit the site, or at any time through your browser settings. Disabling certain cookies may affect the functionality of our platform.

10. Your Privacy Rights

Under PIPEDA and applicable provincial laws — including Quebec's Law 25, Alberta's PIPA, and BC's PIPA — you have the following rights regarding your personal information:

Right of access: You may request a copy of the personal information we hold about you.
Right to correction: You may request that inaccurate or incomplete information be corrected.
Right to withdrawal of consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
Right to erasure: Subject to legal retention obligations, you may request deletion of your personal data.
Right to data portability: In applicable circumstances, you may request your data in a structured, machine-readable format.
Right to lodge a complaint: You have the right to complain to the relevant privacy authority. Federally, this is the Office of the Privacy Commissioner of Canada (OPC). Quebec residents may contact the Commission d'accès à l'information (CAI).

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days, as required by law.

11. Children and Minors

Our platform is strictly for adults. We do not knowingly collect personal information from individuals under the legal gambling age in their province (18 in Alberta and Quebec; 19 in all other provinces and territories). If we become aware that a minor has registered an account or provided personal information, we will promptly close the account and delete all associated data. If you believe a minor has accessed our platform, please notify us immediately at [email protected].

12. Security Measures

We implement technical, administrative, and physical safeguards appropriate to the sensitivity of your personal information. These include:

Industry-standard SSL/TLS encryption for all data transmitted to and from our platform.
Secure, access-controlled data storage environments.
Strict internal access controls limiting employee access to personal data on a need-to-know basis.
Regular security assessments and audits.
Incident response procedures, including breach notification obligations in compliance with PIPEDA's mandatory breach reporting requirements.

While we take all reasonable steps to protect your information, no system can be guaranteed completely secure. In the event of a privacy breach that poses a real risk of significant harm, we will notify the Office of the Privacy Commissioner of Canada and affected individuals as required by law.

13. Responsible Gambling and Data Use

We are committed to promoting safe and responsible play. As part of this commitment, we may use your account and play data to:

Identify patterns consistent with problem gambling behaviours.
Apply responsible gambling tools you have requested, such as deposit limits, wagering limits, session time limits, or self-exclusion.
Communicate with you regarding responsible gambling resources.

If you are concerned about your gambling, we encourage you to reach out:

ConnexOntario: 1-866-531-2600.
Problem Gambling Helpline: 1-888-230-3506.
iGamblingOntario.ca for Ontario-registered.

Your responsible gambling data is treated with the utmost care and is never used for marketing purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulation, our data practices, or our platform. When we make material changes, we will notify you by email or through a prominent notice on our website prior to the change taking effect. The updated Policy will display a revised "Last Updated" date at the top of this document. Continued use of our platform following notification of changes constitutes acceptance of the updated Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact our Privacy Officer:

Email: [email protected].

Platform: grizzlyquestcasino-canada.com.

We aim to acknowledge all privacy-related inquiries within 5 business days and to resolve them within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Privacy Commissioner of Canada or the relevant provincial privacy authority.